Returns & Refunds

Simple, fair returns for your peace of mind.

Last updated: December 10, 2024

Quick Summary

Return within 7 days if the product is unopened with original packaging. Refund processed within 5-7 business days to your original payment method. Contact us to initiate — we make it easy.

7Day Return Window
5-7Days to Refund
100%Full Refund

Return Eligibility

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Your product qualifies for return if it meets these conditions.

Within 7 days of delivery
Product is unopened
Original packaging intact
Certification seals unbroken
All accessories and documents included

Non-Returnable Items

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Some items cannot be returned for safety and quality reasons.

Products with broken seals or opened packaging
Items showing signs of use, damage, or tampering
Products missing original packaging or certificates
Returns requested after 7 days

These policies protect our customers from receiving previously opened products. All our products are sold factory-sealed with authenticity certificates.

How to Return

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5 simple steps to return your product.

1
Contact UsEmail gohrijeweller@gmail.com or call within 7 days of delivery
2
Provide Order DetailsShare your order number and reason for return
3
Receive Return AuthorizationWe'll send you a return shipping label and instructions
4
Pack SecurelyPlace product in original packaging with all accessories
5
Ship & TrackDrop off at courier location and share tracking number

Refund Timeline

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What happens after you ship your return.

Product ReceivedWe receive and inspect your returnDay 1-2
Quality CheckProduct verified for eligibilityDay 2-3
Refund InitiatedRefund processed to original payment methodDay 3-5
Refund CompleteAmount reflects in your accountDay 5-7

Refund Method

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Refunds go back to your original payment method.

  • Original Payment MethodRefund is credited to the same payment source used for purchase
  • Full Amount100% of your product value is refunded
  • Processing TimeBank processing may take additional 2-5 business days after we initiate

You'll receive an email confirmation when your refund has been processed.

Need to return something?

Our team will guide you through the process.

Email UsCall Us