Question 1

What products do you offer?

Accepted Answer

We offer certified gold and silver bullion products including coins and bars in various weights. All products are MMTC-PAMP hallmarked with proper certification.

Question 2

How is pricing determined?

Accepted Answer

Our pricing is transparent and based on current market spot rates plus making charges and applicable GST (3%). Prices update in real-time based on market conditions.

Question 3

What payment methods do you accept?

Accepted Answer

We accept secure online payments through Razorpay, including credit cards, debit cards, UPI, and net banking.

Question 4

How long does delivery take?

Accepted Answer

Delivery typically takes 3-5 business days for most locations in India. All shipments are fully insured and require signature confirmation upon delivery.

Question 5

Are the products certified?

Accepted Answer

Yes, all our products are MMTC-PAMP hallmarked and come with proper certification to guarantee authenticity and purity.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery if the product is unopened and in original condition. Please see our Returns page for detailed information.

Question 7

Is shipping free?

Accepted Answer

Yes, we provide free insured shipping on all orders across India.

Question 8

How do I track my order?

Accepted Answer

Once your order is shipped, you'll receive tracking information via email and SMS. You can also track your order from your account dashboard.

Frequently Asked Questions